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The Mill Casino Hotel “a top-ranked property” on TripAdvisor

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We recently received a welcome email from TripAdvisor® reminding us why our guests frequently return:

“Great news: The Mill Casino Hotel is one of the top-ranked Specialty Lodging in North Bend on TripAdvisor! Your dedication to customer care is reflected in your top ranking.”

It never fails to bring a smile to our staff to read your reviews and experiences on Facebook, Twitter and review sites like TripAdvisor®, one of the top trusted travel sites that features consumer reviews and advice on hotels, resorts, flights, vacation rentals, vacation packages, travel guides, and more.

Here are a handful reviews posted on TripAdvisor® that demonstrate why we are considered one of the top-ranked Specialty Lodging in North Bend:

“Extraordinarily friendly staff” Reviewed November 5, 2012
The hotel is among the best available in the area, if not the best. Comfortable, spacious rooms, great views of the bay, excellent restaurant. What really sets the hotel apart though is the friendliness of the staff–from the valet to the concierge. They were uniformly friendly and knowledgeable

“Wonderful place to stay a few days!” Reviewed October 24, 2012
Really enjoyed staying here a couple of years ago, will go back when possible. Nice size, food wonderful, staff so nice and helpful. Very clean and lovely cosy atmosphere. Was lovely to be able to choose a senior meal from the menu and avoid being charged and fed too much…perfect size, excellent price. Casino lots of fun, poker room excellent I’m told too! Wonderful area for ex-ploring the coast, inland, so much to see and do…a delightful mix of the old and the new…loved it!

“Fabulous accommodations!” Reviewed September 28, 2012
This great hotel is just north of Coos Bay, Oregon. We arrived without reservations and were absolutely delighted with this casino hotel. The room was wonderful and absolutely spotless. The staff was cordial and friendly. The hotel’s restaurant had a great menu and the food was beautifully prepared and presented. What a terrific “find”, since we just stumbled upon it by accident. We highly recommend this place.

We wish to extend our thanks to these travelers for sharing their experiences and we invite you to share your experiences as well! Your feedback helps us to serve our guests even better!

Abundance of Dining Options for Christmas & New Years at The Mill Casino

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Twas the final week of December
And all through the Mill

The Casino was filled with guests
Winning and having a thrill

The staff kept busy without any rest
To provide the most wondrous holiday for our guests

The Saw Blade & Plank House chefs cooked with delight
To create a holiday feast before our eyes, oh what a sight.

So we send you this message with joy and good cheer:
Merry Christmas to all! And to all a good year!

The holidays are a time for family and friends to gather, give thanks and celebrate….and it just  wouldn’t feel like the holidays without the FOOD!  You will be happy to know there is no shortage of holiday fare at The Mill Casino for Christmas and New Years led by Mill Casino’s new Executive Chef, Mark Henry.

Why do the cooking when you can select from dozens of choices from our Carving Station, entrée selections, salads and freshly baked desserts, breads and pastries from our own Bakery.

Plank House Restaurant Christmas Eve Ala Cart Dinner Monday December 24th, 2012
4:00pm – Close

On Christmas Eve, you are invited to enjoy an elegant Christmas Eve Ala Carte meal at the Plank House restaurant.  Featuring gourmet starters and entree dishes such as Baked Filet of Petrale Sole Pan filled with Sweet Crab and Spinach, Pesto Risotto, Crisp Yams -or- Grilled New York Strip Steak, Roasted Cipollini Onions, Sweet & Sour Brussels Sprouts, Garlic Whipped Potato and Dessert.  Visit the Plank House restaurant page to view the menu.

Saw Blade Christmas Day Buffet Tuesday December 25th, 2012
11:00am to 8:00pm

The Saw Blade Buffet will be serving their famous Christmas Buffet again this year. For many, this is an annual tradition! Guests are welcome to fill their plates to satisfaction with a bountiful selection of incredible entrées, hand-carved meats, succulent sides and delectable desserts for just $21 per guest. Click here to see the full holiday menu.

New Years Eve Season’s Best Four Course Dinner at The Plank House presented by Executive Chef, Mark Henry

Cap off 2012 at this celebratory evening of fine food and wine December 31, 2012 at the Plank House Restaurant at 7pm! Enjoy a 4 course Prix Fixe menu created by  Mill Casino’s new Executive Chef, Mark Henry with Champagne, fine wines and live music all evening with Coup d’ Bop duo. Reservations Required- Call 541.756.8800. $100 per couple/$120 with wine paring

Saw Blade New Year’s Eve Buffet Monday December 31st, 2012
4:00pm to 9:00pm

Celebrate another year with succulent holiday dishes from our Carving Station and other selections like Northwest Cioppino, Oven Roasted Kielbasa, Sautéed Green Beans with Caramelized Bacon & Onions, Nova Scotia Smoked Salmon, Caesar Salad, Vegetable Couscous Salad, Oregon Bay Shrimp Macaroni Salad and desserts like Baked Crème Brule, Fruit Pies, Chocolate Cake and an Ice Cream Sunday Bar $23

Saw Blade New Year’s Day Buffet Tuesday January 1st, 2013
10:00am to 2:00pm

We also hope you will ring in 2013 with our New Years Day Buffet where you will enjoy dishes like Mustard Crusted Pork Loin, BBQ Brisket of Beef Coho Salmon Roasted on Cedar Plank in our Carving Station.  A few of the entrée selections include Garlic-Paprika Roasted Chicken, Blackened Tilapia, and Baked Macaroni & Asiago Cheese.  Combine this with Seasonal Crudités and Dipping Sauces, salads, fresh rolls and desserts, and you are off to a pretty good start in 2013!  Visit our Saw Blade Buffet page to see the menus   $21 per guest.

Another Glowing Testimonial from a Happy Guest

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The Mill Casino staff takes pride in providing our guests the very best experience possible and we do our best to exceed expectations. Our goal is provide top notch service and amenities to everyone we encounter, so you can imagine how thrilled we were to receive this glowing letter from a very gracious guest who mentions nearly every department in her rave reviews.

The letter below was sent last month to Suzann Anaya, Director of Hotel Operations at the Mill Casino.  We are so proud of our staff, we wanted to share it with everyone!

Dear Suzann,

I am writing to thank you and your fellow employees for creating the amazing ambiance that exists at the Mill Casino & Hotel. My husband and I live 50 miles south of the Bay Area in Port Orford. In the past two months, it was necessary to make a series of trips to Coos Bay/North Bend because of unexpected health problems. We made our first reservation and after that stay, we liked it so much that we have returned four times. I was so relieved that it was not necessary to drive the long 100 miles round trip all in one day, when I was not feeling well.

The beauty of the Mill Casino Hotel, its design, decor and location on the Bay is remarkable, but that is not all I want to thank you for. It is the friendliness and caring attitude of your staff. This applies to so many of your employees: Amy in reservations to Sean and the friendly crew at the hotel front desk.

Your security people are incredible. They do the security job they are meant to do, but at the same time are friendly and helpful, like the nice man who gave me a tour of the pool area, to the guard who just happened to be walking down the hallway in the hotel when I stepped out of my room. I asked him if the casino might have a blood pressure cuff and he offered to walk me to your Security Office where, he said, you have two trained E.M.T.’s on duty 24-hours a day!

When I walked into their office, Justin and Michele were very professional, and helped me as well as in any hospital emergency room. Michele even walked me back to my room and explained to my husband and myself that we could just push a button on the phone and they would be there immediately, if needed. When I made my next reservation, I was still not completely recovered, but I felt secure knowing that while staying at the Mill, someone would be available if I needed help (If you are from Port Orford – the idea that medical help is just a few minutes away is like a miracle!).

I also want to thank the ladies in the gift shop who have such an incredible variety of quality items for sale and keep such long hours and also the bartenders named Matt & Nick working in the 101 Warehouse. They have a fine wine list, good food and wonderful service and my husband was thrilled that he was allowed to smoke at the bar.

I was very touched with the kindness of the lady from your Plank House Restaurant, who went out of her way to bring me a crème Brule, without a crisp top, because she knew I could chew only soft things. The friendly folks in your convenient 24-hour snack shop are helpful and are well supplied by your great bakery chefs.

All in all, you have an outstanding group of people working at the Mill. I tell all my friends to be sure to stay with you, since you have the nicest lodging, restaurants, food, and leisure activities, not to mention, one of the most unique opportunities for taking photos of sunrises on the south coast of Oregon. Please know that your customers appreciate the outstanding way you run the Mill Casino and Hotel. We are looking forward to our next visit.

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